Returns & Refunds Policy

Customers are solely responsible for all return shipping costs. We do not provide prepaid return labels or cover any return freight charges.

• Ship returns via a trackable carrier — we are not responsible for lost return packages
• Original outbound shipping charges are non-refundable
• We recommend insuring high-value shipments at your own cost
• Packages must be securely packaged to prevent damage in transit

To request a return, contact our support team before sending any items back. Unauthorized returns will not be accepted.

• Email admin@rslcgroup.com with your order number and reason for return
• Our team will confirm eligibility within 2 business days
• Once approved, ship the item to the address provided in our response
• Do not send items back without prior written approval

Refunds are issued only after the returned item has been received and inspected by our team.

• Approved refunds are applied to the original payment method within 5–10 business days
• Original shipping charges are not refunded
• Return shipping costs are not refunded under any circumstances
• A restocking fee of up to 15% may apply on eligible returns
• You will be notified by email once your refund has been processed

If you received a damaged or incorrect item, contact us within 48 hours of delivery with photo documentation.

• Damage claims submitted after 48 hours may not be accepted
• Provide clear photos of the item and original packaging
• We will review and respond within 2 business days
• Resolution may include a replacement or store credit at our discretion